We want you to enjoy your purchase and have confidence when shopping with us. If something isn’t right, we’re here to help.

Faulty, Damaged, or Incorrect Products

If your product arrives damaged, is faulty, or isn’t what you ordered, please get in touch with us as soon as possible. We’ll work with you to resolve the issue and, where appropriate, provide a repair, replacement, or refund in line with your rights under New Zealand consumer law.

Change of Mind

As we are unable to resell many of our products once supplied, we do not accept returns or offer refunds for change of mind, incorrect selection, or products that are no longer required. Please choose carefully before placing your order.

How to Contact Us

If you have a problem with your order, please contact our customer service team with your proof of purchase and details of the issue. We may request photos or additional information to help us assess your claim.

Your Consumer Rights

Nothing in this policy excludes or limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

We’re committed to providing quality products and fair service, and we’ll always do our best to help if something goes wrong.